The Venture Edge

I was so distressed when I read Peter's recent post about Kiva.org (A little less love for Kiva.org) because I am a lender and I've given Kiva gift certificates to people to get them involved in helping others start or run their small businesses.  Peter wrote about how big business Kiva has become and how the very thing that drew most people to them (one-to-one lending) is the very thing they tinkered with to the dismay of many of their most loyal customers. The precarious position that Kiva has put itself in reminds me of how often some entrepreneurs foresake the core values that were the very reason for starting the business in order to grow and make more money.

Way back in April 2009, I wrote a glowing post about my love affair with Kiva.org, the online microlending website. The idea is a great one: connect everyday people with entrepreneurs around the world who need small loans to start or grow their businesses. Go to the website, find an entrepreneur you want to loan $25 to, click and pay, and your money is winging its way into the pocket of your "adopted" small businessperson.

In my last post I asked if you were ready for investor money.  I'm sure some of you said, "Absolutely! Bring it on!"  However, if you honestly answered the questions in that post, you know that taking other people's money is serious business.  And it also doesn't happen overnight.  So how do you find investors who might want to help you out?  It starts with some detective work on your part to learn where investors congregate.  This is important because investors aren't always easy to spot--they don't exactly put a sign on themselves so entrepreneurs can find them.  In fact, it's quite the opposite; they usually rely on their own network to supply them with leads on potential new business investments. 

The golden Cinderella carriage that is the federal Troubled Asset Relief Program -- TARP, for short -- will in just a month-and-a-half's time become a pumpkin when legislation that authorized the Department of Treasury to buy or insure up to $700 of "troubled assets" expires on December 31, 2009. The funny thing is that, as of October 1, 2009, more than $317 billion of the $700 billion remained unspent. Why? The exact reasons are fuzzy, but maybe there just aren't that many more troubled assets for Treasury to buy up or insure.

At least two to three times a week I hear from an entrepreneur seeking money to start or grow their business. Usually they need the money yesterday.  Sometimes the request comes from people I know, but, more often than not, I've never heard of the person or they've found me through six degrees of separation on Linked In.  Believe me, cold calling people who know nothing about you or your business is not an effective strategy for raising money.  How to search for money will be the subject of my next post, but today I want to focus on whether you're even ready for investor money.

A couple days ago, the coauthor of my upcoming book Writing Fiction For Dummies -- Randy Ingermanson -- and I had a conference call with the marketing folks at our publisher, John Wiley & Sons. It was clear to all of us that the old ways of marketing books are mostly broken -- it no longer makes sense to send out 1,000 copies of a press release or 100 review copies of your new book and hope that the media picks up on your message. Ninety-nine percent of the time, they won't. What does make sense today is connecting one-on-one with people using Facebook and other social networking websites.

You know the old saying about the three most important factors in real estate--"location, location, location."   Could the same be said for where you start your business?  Fortune Small Business and the Kauffman Foundation certainly think so.  This month they once again brought out their "Best Places to Launch" report and the findings just might surprise you.  It did me because California, where Peter and I are, is nowhere to be found on any of the lists that include the top 50 cities in small, medium, and large categores. 

Contrary to the popular idea of entrepreneurs as lone wolves, following their own unique vision of what a business can be, many entrepreneurs actually work with a variety of partners or a management team to start up and grow their businesses. In many cases, the entrepreneur takes the time to carefully spell out the relationships between partners -- who does what, who owns what, and what happens if the partnership breaks up. In some cases, however, these relationships are never formally spelled out. This is a recipe for entrepreneurial disaster, not entrepreneurial bliss.

If you're one of the thousands of potential entrepreneurs who want to make their mark on the Internet, you need to understand where things are going and there's no place better to do that than at the annual Web 2.0 Summit, which took place last week in San Francisco.  Unless, like my grad students last night, you get the chance to have a conversation with CEO/founder Richard Rosenblatt of Demand Media, arguably the person who knows more about how to deliver unique content to users in a way that is meaningful to them than almost anyone today.  That's because his company in just 3 short years has not only become the leading producer of unique content on the Web through its network of freelance creators, it is also the undisputed leader in distributed social media, powering the conversations of 3 billion users on sites such as USA Today, Fox News, and CNN.

The basics of customer service are actually not all that difficult. So, why then is it that so many companies are lacking in good customer service?