Musings at the intersection of business and life

Change: You get what you expect

Business Savvy
January 3, 2010 by Kathleen Allen

In my previous post just before the New Year, I talked about the fact that we should strap ourselves in for some interesting times and that it's better to be proactive about change rather than reactive. I want to talk a bit about change and how to deal with it.   In the 2008 election, about 52% of the country voted for change.  They were expecting change, and change is what they got (one could argue whether it was the change they wanted, but I digress).  The point is that it's an established fact that our minds tend to give us what we expect. if not always in the exact form we want.

Duke Professor of Behavioral Economics Dan Ariely reported on this mind-expectation phenomenon in his fascinating book Predictably IrrationalIt seems that a group of highly regarded neuroscientists decided to test the validity of the Coke-Pepsi wars (remember that each company claimed that consumers preferred the taste of their brand over the competitor's) by conducting a blind/non-blind study using MRI technology to look at the brain's response while the participants were drinking Coke, Pepsi, or some other drink.  They learned that the frontal area of the brain, which is  the source of higher-cognition and is connected to the pleasure area, was activated when the participants drank either Coke or Pepsi, but the response for Coke was greater.  More surprising yet, they discovered that Coke produced a much more pronounced reaction in the pleasure centers of the brain.  It appears that the Coke brand is associated with more warm fuzzies than Pepsi--people have more positive expectations for Coke. That's the result of a great branding strategy!

OK, so, where I am I going with this?  If you buy my argument that we're in for some interesting times and no small amount of change, it might make sense to make sure that the feelings we associate with change are positive.  Unfortunately, I'd be willing to bet that most people associate change with something negative because, in general, change affects the status quo.  If you expect negative outcomes from change long enough, you're bound to get them.  So why not take a more proactive approach that has a higher probability of producing positive outcomes? Why not look at change from a new perspective?   

For example, when the recession hit, most people crawled into their bunkers and decided to wait it out because no good could come from a recession--the worst since the Great Depression (I'm so tired of that phrase--my grandparents lived the Great Depression--we're not even close to the same experience).   But some enterprising people  looked for ways to take advantage of the downturn--after all, many things like real estate became more affordable. They chose a more positive, proactive approach rather than a negative,  reactive one.  I don't know about you, but it makes much more sense to me to build positive associations around change than to let it force you into a bunker mentality. The next time your plans for the day get changed by something unexpected, use it as an opportunity to practice looking for the opportunity in the change. The more you practice, the better you'll get at controlling how you respond to change  What do you think?

Related tags: change, economy, recession

Comments

Hi Peter! Good blog - I think this hits on the bigger issue of self-fulfilling prophesies and such. Taken to a larger perspective, your comments also ring true of how we view people and pretty much everything else in our lives. David Dibble, author of The New Agreements, has done a lot of work in the area of how the mind attracts what it perceives / believes, either negative or positive. He has worked closely with don Miguel Ruiz, author of The Four Agreements. These perceptions are the result of years of "domestication" by those who have authority (or that we give authority) over us: parents, teachers, friends, etc. We must "retrain" our minds to get rid of the negative incantations that we have bought into, whether from external or internal sources. You are right - negative attracts negative and positive attracts positive. Maybe it's just one of those undeniable truths of life that we often forget. That said, it is incumbent upon us to perform self-checks on our attitudes and behaviors to make sure we're on the right course and that our views of the world and ourselves are ones that we truly believe in, and not just bought into because . . . Charles Hannabarger

3:47 a.m. | January 8, 2010 Charles Hannabarger

Charles, thanks for the book leads. In my life, I've seen a lot of evidence for self-fulfilling prophecies, Karma, and the like. Entrepreneurs tend to have a strong internal locus of control, so they have every reason to want to make those prophecies positive. Thanks for the comments.

8:46 a.m. | January 9, 2010 Kathy Allen
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