I just finished reading a recent edition of Leader to Leader put out by the Leader to Leader Institute and publisher Jossey-Bass (my blog-mate Peter is an Associate Editor for the journal). This time they included a special edition celebrating the life of management sage Peter Drucker on what would have been his 100th birthday (he passed away in 2005). Often referred to as the greatest management thinker of the last century, he understood as far back as the 1950s that there is no business without a customer.
... Read More