The Venture Edge

I just returned from Sioux Falls, South Dakota where the non-profit institute that I co-founded with Tim Stearns has been running a Technology Accelerator Program over the past 8 weeks.  The goal is to get 7 new technology companies through the last mile of development and launched. This week we held a deal -dating event where the entrepreneurs pitched their businesses to a series of investors. 

The last thing any businessperson wants to do is tell a customer that there's a problem with their order or project. We all want happy customers, and problems often lead to customers who are something less than happy. I have personally found that there are a few things you can do when there's a problem, and that these things will help keep your customers happy.