About a month ago I received a nice letter from the Small Business Administration:
... Read MoreMy friend Bob Nelson -- author of 1001 Ways to Reward Employees -- talks a lot about all the different ways to (no big surprise) reward your employees. While rewarding employees is important, there are other people in your life who you should consider rewarding too. At the top of my personal top-10 list would be someone near and dear to my own heart: my clients and customers. And one of the best ways to do that is to turn them into heroes -- in your industry and your community.
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